Assessor Resource

HLTADM008
Administer and coordinate Telehealth services

Assessment tool

Version 1.0
Issue Date: May 2024


You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Establish and maintain Telehealth networks using communication skills to develop trust and confidence with diverse people and groups. 
Use, update and share Telehealth service provider information with health professionals and other colleagues. 
Develop and refine approaches to Telehealth service provision by pro-actively identifying and using opportunities to update and expand own knowledge. 
Determine risks associated with the sharing of information on Telehealth platforms. 
Ensure collection, use and disclosure of patient information is consistent with information privacy principles and fulfilling duty of confidentiality in line with organisational policies and accreditation standards. 
Recognise and respect patient rights, care and safety in line with organisational policy and duty of regarding all aspects of the Telehealth service. 
Perform all work within the boundaries of responsibility and refer problems to supervisor or other appropriate health professional. 
Confirm the information included in referrals and requests is clear, accurate and complete. 
Contact service providers and organise care as requested by an authorised health professional according to organisational policies and procedures. 
Coordinate information flow to meet consultation requirements. 
Identify and respond promptly to routine administrative Telehealth service problems. 
Pro-actively support colleagues with Telehealth services, share information and provide accurate information in response to queries. 
Manage appointments, recall and reminder systems for Telehealth as per instructions provided by an authorised health professional. 
Complete Telehealth financial administration tasks according to billing systems and specific Telehealth requirements. 
Maintain client documentation according to organisational and compliance requirements. 
Measure and benchmark performance using agreed methods and tools. 
Monitor and evaluate Telehealth systems and promote risk reduction strategies in line with legal and ethical standards. 
Promote compliance with accreditation requirements related to Telehealth. 
Implement and evaluate change in conjunction with colleagues to ensure goals are achieved. 

Forms

Assessment Cover Sheet

HLTADM008 - Administer and coordinate Telehealth services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

HLTADM008 - Administer and coordinate Telehealth services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: